[ 2016-10-30 ]

Patricia Obo-Nai, Director of Fixed Business and Customer Operations at Vodafone Ghana

Vodafone’s Broadband customers to get back-up mobile data packages
In a move that should essentially take customer
experience to the next level, Vodafone Ghana has
announced that it is introducing mobile data
relief packages for customers who experience Fixed
Broadband Faults.

Vodafone, which continues to be at the forefront
of creativity and innovation in the telecoms
industry, is the only company that operates an
effective fixed network in Ghana currently.

It continues to assert its strength as a total
Communications provider for the Home and Business;
providing a unified suit to connect families and
businesses at one go.

The introduction of the relief package means that
customers will receive mobile data as back-up
whenever they experience any disruption to their
Fixed Broadband service.

With fibre cuts and cable thefts plaguing the
industry, this initiative goes to emphasise the
extent the company is willing to go to ensure
customers’ are connected.

Under the arrangement, customers will be required
to provide their preferred Vodafone lines on which
the data should be channelled to in the event of a
fault.
Patricia Obo-Nai, Director of Fixed Business and
Customer Operations at Vodafone Ghana

The telecommunications company believes that this
is an effective intervention to salvage the
inconveniences customers go through whenever they
encounter issues with their fixed network.

“We have, as foremost in our strategy, a
commitment to provide unmatched experience for all
our customers. This is another avenue that shows
our interest in our customers’ businesses and
productivity and we will leverage on our
technology and competence to deliver that.”

It will be recalled that Vodafone also undertook a
proactive measure to support customers during the
load shedding exercise last year. The company
provided free back-up mobile data support for
customers at a time when the country was
experiencing unstable power supply.

Source - Vodafone-Ghana

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